Privacy Policy

1. Information We Collect

We collect information to provide, manage, and improve the Platform:

• Account Data: Name, email address, company name, and password.
• Billing Data: Invoicing details and payment history. (Note: Full credit card data is securely stored and processed by Stripe; we do not store this data).
• Usage & Training Data: Audio recordings (from voice AI simulations), text transcripts (from text AI simulations), quiz scores, workbook entries, certifications attained, and general platform interaction metrics.
• Device & Technical Data: IP addresses, browser type, and operating system.

2. How We Use Your Data

• To deliver and operate the training curriculum, AI simulations, and manager dashboards.
• To process payments and manage subscriptions.
• To analyze user performance and aggregate team analytics for your company administrators.
• To improve our AI models and training scenarios (audio and text interactions may be used internally to refine AI responses unless explicitly opted-out in Enterprise agreements).
• To send administrative notifications and customer support communications.

3. How Data is Stored and Protected

We implement industry-standard security measures, including encryption in transit and at rest, to protect your personal information. Access to your data is restricted to authorized personnel only.

4. Third-Party Tools

We use trusted third-party service providers to facilitate our services:

• Stripe: For secure payment and subscription processing.
• AI Providers: To process voice and text inputs for roleplay simulations.
• Analytics Providers: To track platform usage and improve user experience.

These providers are bound by strict data processing agreements to protect your data.

5. Your User Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data. Please contact our support team to exercise these rights.